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It's refreshing to see WOMMA focusing on customer advocacy - by Michael Lowenstein   
Dr. Michael Lowenstein, CMCComments on – 4 Truths About Customer Advocacy and the Word of Mouth Marketing Association’s annual Womm-U conference

As a charter WOMMA member, it's refreshing to see the organization finally focusing on customer advocacy.  Since its inception as a professional association several years ago, I've lobbied WOMMA leadership to include advocacy behavior - how it is identified and measured, and how it can be effectively leveraged - in its conferences and seminars, only to be rebuffed as WOMMA emphasized recommendation and NPS at its events.  Advocacy, as we define it, is contemporary, real-world, and highly actionable as both a way of understanding customer behavior and as a metric for evaluation performance.  Our clients have had advocacy measurement available for some time.
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New Wednesday, 16 May 2012 15:41
 
Like it or not, Mr. Dyson has built a successful brand - by Judith Ricker   

Ms. Judith RickerComment on Advertising Age article: James Dyson: 'I Don't Believe in Brand' - But Does the Design Icon and Vacuum Cleaner Salesman Protest Too Much?

A "brand" is not about advertising, logos, slogans or hype. It is the sum total of the assets and liabilities represented by a product or a company, and it is the promise made to the marketplace.

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New Thursday, 03 May 2012 19:07
 
Creating and Managing Passion for Brands - by Judith Ricker   

Ms. Judith RickerIn Erik Eliason’s recent blog for the Huffington Post, Why Your Business Needs Brand Advocates, he says, “the value of a "Like" [on Facebook] has become meaningless….your brand's most passionate fans are now mixed with passersby who simply liked your brand to get a $5 coupon.”  He goes on to discuss the importance of creating conditions that allow people who have the tightest, most passionate bonds with a brand to easily communicate with others of like mind to reinforce those bonds.  His examples of creating affinity networks for brands online is certainly interesting, and something brands have been doing for a long time. 

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New Wednesday, 18 April 2012 19:21
 
Market Probe/RDR Client Uses Market Research to Reveal Retirement Planning Hurdles - by Market Probe   

As reported in the Retirement section of the Wall Street Journal, “So what happens when He Wants to Retire… But She Doesn't”?

It's the kind of fundamental misalignment of perspective that can place a serious strain on a marriage, both emotionally and financially. More often than not, such disagreements prevent couples from effectively planning for retirement at all. For Fidelity Investments, that represents an opportunity to help their clients at a critical time in their lives.

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New Thursday, 12 April 2012 15:55
 
Optimizing the Business Model for Competitiveness - by Don Ryan   
Global DeploymentIn October and November 2011, KPMG and its research partner, Market Probe, conducted a series of 18 in-depth interviews with shared services management executives across a mix of Fortune and Global 500 corporations in the U.S. and Europe.  The result of this work is a groundbreaking white paper titled:  “Global business services innovation - optimizing the business model for competitiveness”.
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New Thursday, 01 March 2012 14:52
 
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